Support

A CAPCOM ID is a unified ID for Capcom's games and web services.

Select an email address to log in to CAPCOM ID, then go to the sign-up page to register a new account.
You can register from the web browser on your PC or smartphone.

It is completely free to register for a CAPCOM ID.
Individual games and web services that use CAPCOM ID may cost money, so be sure to check the associated terms of each service for more info.

CAPCOM ID is used by Capcom's games and game websites, as well as various other web services.
Additional services are scheduled to be added to CAPCOM ID in the future.

CAPCOM ID is for individual use only.
Please refrain from sharing your account with anyone, including family members.

Please refer to this page.
System Requirements

You can register an account from the sign-up page.
CAPCOM ID Account Registration Page

Membership Registration Flow
1. Select the user registration tab, and begin the procedure by entering the email address and password you wish to register, then confirm.
2. An identity verification email will be sent to the email address you entered in step 1. Please click the registration link included in the email. This will take you to the main registration screen.
3. On the main registration screen, please enter your nickname, country of residence, date of birth, and gender.
4. Finally, agree to the terms of use and privacy policy, and complete registration.

Please close, then re-open your browser and re-register with the correct email address.

An account which has not been verified with an email address will be automatically deleted within 24 hours.

You can begin the deletion process from the account deletion page. Be sure to read the warnings on each page of the account deletion process.
CAPCOM ID Account Deletion Page

All data is erased upon account deletion, so data from deleted accounts cannot be restored.

You can log in from the log-in page.
You must enter the registered email and password for your account to log in.
CAPCOM ID Log-In Page

You can select "Forgot your password?" on the log-in page to reset your password.
CAPCOM ID Log-In Page

Your ID is the email address used to register your account.
Try looking for the email you received when you signed up for the account.
Be aware that for the protection of your personal information, our customer support staff cannot tell you your registered email address.

Select the external account you want to link from your Account page to start the linking process.
CAPCOM ID Account Page

You can view a list of your linked external accounts on your Account page.
CAPCOM ID Account Page

You can unlink external accounts from your Account page.
Please read the information on each page of the unlinking process for more details.
CAPCOM ID Account Page

You can link different types of external accounts to your CAPCOM ID.
However, you can only link one external account of each type.

No.
You cannot link the same external account to multiple CAPCOM IDs.

Due to the recent security update, we cannot recommend using CAPCOM ID with these iOS versions. To continue using CAPCOM ID, please update iOS or use another device.

You can do this from the account transfer page.
Please consult the Transfer Guide page for information on the transfer process.
CAPCOM ID Guide

Yes.
If you have both a CAPCOM Account and CAPCOM Online Games (COG) account, you must perform two separate transfers.

If you have forgotten your password, you can reset it with the links below.

If you have forgotten your CAPCOM Online Games (COG) account password, you can reset it from this page:
https://www.capcom-onlinegames.jp/pc/forgot

If you have forgotten your CAPCOM Account password, please first create a CAPCOM ID, then access your CAPCOM ID account page:
https://cid.capcom.com/en/mypage/

Please click on the "If you have forgotten your CAPCOM Account password, click here." link near the bottom of the page.

If you cannot find the verification email, the problem may be with your email account settings.

Depending on the security settings of your email account, the verification mail might have mistakenly been labeled as "spam" or "junk" mail. Please check your spam/junk folders to see if the email was sent there.

• For CAPCOM Accounts, emails are sent from "@capcom.com" please whitelist this domain if possible.
• For CAPCOM Online Games (COG) accounts, emails are sent from "@mail.capcom-onlinegames.jp" please whitelist this domain if possible.
• For users with mobile phone addresses, please update your settings to enable receiving from pc email addresses.

Yes.
Since they are different services, you can use whatever email address you prefer.

Yes.
If you delete your CAPCOM ID, your CAPCOM Online Games (COG) account and CAPCOM Account will also be erased automatically.

On your Account page, you can view and edit information registered to your CAPCOM ID and manage links with external accounts.

After logging in, you can edit individual data fields from your profile.
Please note that your birth date cannot be changed after registration.

Your nickname is the name that will be shown in games and web services that support CAPCOM ID.

You can change your nickname from your Account page.
If you change your nickname, you will not be able to change it again until 30 days have passed.
CAPCOM ID Account Page

Two-factor authentication makes it so that logging in requires not only an ID and password, but also an authentication code that only you can use. Since this makes it impossible to log in with just an ID and password, it can strengthen the security of your account.

You can do this from your Account page.
Setting up two-factor authentication requires the use of a smartphone or tablet, and an authenticator app. Please have the app installed before beginning the setup process.
We generally recommend the following authenticator apps:
• Google Authenticator
• Microsoft Authenticator

If you do not receive other emails from CAPCOM ID, please check the following points.

• If servers are congested, it may take some time for mails to be sent. Please allow some time for mail delivery.
• Depending on the email software and security settings, mails from CAPCOM ID may be mistakenly sent to the "spam" or "junk" folders. Please check your spam/junk folders for any missing emails.
• Please whitelist the domain "cid.capcom.com" if possible.
• Please check that you have entered the correct email address.

If after checking the above points, you still cannot receive emails from CAPCOM ID, we apologize for the inconvenience, but please consider using an alternate email address.

It is possible that another user mistakenly entered your email address.
You can either delete the email, or make an inquiry to the contact address at the bottom of this page.

If you have an issue that was not covered in this FAQ, please send an inquiry to the contact address at the bottom of this page.