Support

FAQ

About CAPCOM ID

What is a CAPCOM ID?

A CAPCOM ID is a unified ID for Capcom's games and web services.

How do I use a CAPCOM ID?

Select an email address to log in to CAPCOM ID, then go to the sign-up page to register a new account.
You can register from the web browser on your PC or smartphone.

Do CAPCOM ID services cost anything?

It is completely free to register for a CAPCOM ID.
Individual games and web services that use CAPCOM ID may cost money, so be sure to check the associated terms of each service for more info.

What kinds of games and web services does CAPCOM ID work with?

CAPCOM ID is used by Capcom's games and game websites, as well as various other web services.
Additional services are scheduled to be added to CAPCOM ID in the future.

Can I share a CAPCOM ID account with other family members?

CAPCOM ID is for individual use only.
Please refrain from sharing your account with anyone, including family members.

What are the system requirements for using CAPCOM ID?

Please refer to this page.
System Requirements

Account Registration

How can I register for a CAPCOM ID?

You can register an account from the sign-up page.
CAPCOM ID Account Registration Page

Membership Registration Flow
1. Select the user registration tab, and begin the procedure by entering the email address and password you wish to register, then confirm.
2. An identity verification email will be sent to the email address you entered in step 1. Please click the registration link included in the email. This will take you to the main registration screen.
3. On the main registration screen, please enter your nickname, country of residence, date of birth, and gender.
4. Finally, agree to the terms of use and privacy policy, and complete registration.

I entered the wrong email address when registering my CAPCOM ID.

Please close, then re-open your browser and re-register with the correct email address.

An account which has not been verified with an email address will be automatically deleted within 24 hours.

How do I delete my CAPCOM ID?

You can begin the deletion process from the account deletion page. Be sure to read the warnings on each page of the account deletion process.
CAPCOM ID Account Deletion Page

I deleted my CAPCOM ID, but want to use it again - can I get my data back?

All data is erased upon account deletion, so data from deleted accounts cannot be restored.

Logging In

How do I log in to my account?

You can log in from the log-in page.
You must enter the registered email and password for your account to log in.
CAPCOM ID Log-In Page

I forgot my CAPCOM ID password.

You can select "Forgot your password?" on the log-in page to reset your password.
CAPCOM ID Log-In Page

I forgot the ID for my CAPCOM ID.

Your ID is the email address used to register your account.
Try looking for the email you received when you signed up for the account.
Be aware that for the protection of your personal information, our customer support staff cannot tell you your registered email address.

Transferring from CAPCOM Account or CAPCOM Online Games (COG)

How do I transfer my CAPCOM Account or CAPCOM Online Games (COG) account to CAPCOM ID?

You can do this from the account transfer page.
Please consult the Transfer Guide page for information on the transfer process.
CAPCOM ID Guide

Do I need to perform separate transfers for my CAPCOM Account and CAPCOM Online Games (COG) account?

Yes.
If you have both a CAPCOM Account and CAPCOM Online Games (COG) account, you must perform two separate transfers.

I forgot the password for my CAPCOM Account/CAPCOM Online Games (COG) account.

If you have forgotten your password, you can reset it with the links below.

If you have forgotten your CAPCOM Online Games (COG) account password, you can reset it from this page:
https://www.capcom-onlinegames.jp/pc/forgot

If you have forgotten your CAPCOM Account password, please first create a CAPCOM ID, then access your CAPCOM ID account page:
https://cid.capcom.com/en/mypage/

Please click on the "If you have forgotten your CAPCOM Account password, click here." link near the bottom of the page.

I did not receive a verification email when I tried to reset the password for CAPCOM Account or CAPCOM Online Games (COG) account.

If you cannot find the verification email, the problem may be with your email account settings.

Depending on the security settings of your email account, the verification mail might have mistakenly been labeled as "spam" or "junk" mail. Please check your spam/junk folders to see if the email was sent there.

• For CAPCOM Accounts, emails are sent from "@capcom.com" please whitelist this domain if possible.
• For CAPCOM Online Games (COG) accounts, emails are sent from "@mail.capcom-onlinegames.jp" please whitelist this domain if possible.
• For users with mobile phone addresses, please update your settings to enable receiving from pc email addresses.

Can I use a different email address for CAPCOM ID than what I used for CAPCOM Online Games (COG) or CAPCOM Account?

Yes.
Since they are different services, you can use whatever email address you prefer.

Will I be unable to use my CAPCOM Online Games (COG) account and CAPCOM Account if I delete my CAPCOM ID?

Yes.
If you delete your CAPCOM ID, your CAPCOM Online Games (COG) account and CAPCOM Account will also be erased automatically.

Account Page

What is my Account page used for?

On your Account page, you can view and edit information registered to your CAPCOM ID and manage links with external accounts.

How do I edit my account information?

After logging in, you can edit individual data fields from your profile.
Please note that your birth date cannot be changed after registration.

Nicknames

What is a nickname?

Your nickname is the name that will be shown in games and web services that support CAPCOM ID.

How do I change my nickname?

You can change your nickname from your Account page.
If you change your nickname, you will not be able to change it again until 30 days have passed.
CAPCOM ID Account Page

Two-Factor Authentication

What is two-factor authentication?

Two-factor authentication makes it so that logging in requires not only an ID and password, but also an authentication code that only you can use. Since this makes it impossible to log in with just an ID and password, it can strengthen the security of your account.

How can I set up two-factor authentication?

You can do this from your Account page.
Setting up two-factor authentication requires the use of a smartphone or tablet, and an authenticator app. Please have the app installed before beginning the setup process.
We generally recommend the following authenticator apps:
• Google Authenticator
• Microsoft Authenticator

Miscellaneous

I have not received other procedure mails from CAPCOM ID.

If you do not receive other emails from CAPCOM ID, please check the following points.

• If servers are congested, it may take some time for mails to be sent. Please allow some time for mail delivery.
• Depending on the email software and security settings, mails from CAPCOM ID may be mistakenly sent to the "spam" or "junk" folders. Please check your spam/junk folders for any missing emails.
• Please whitelist the domain "cid.capcom.com" if possible.
• Please check that you have entered the correct email address.

If after checking the above points, you still cannot receive emails from CAPCOM ID, we apologize for the inconvenience, but please consider using an alternate email address.

What should I do if I received an email from CAPCOM ID by mistake?

It is possible that another user mistakenly entered your email address.
You can either delete the email, or make an inquiry to the contact address at the bottom of this page.

Where can I ask a question about CAPCOM ID?

If you have an issue that was not covered in this FAQ, please send an inquiry to the contact address at the bottom of this page.

Inquiries

If you have an issue that is not addressed in the FAQ, please send your question to the email address provided.

Questions about CAPCOM ID

Send your inquiries directly to the email address listed below.
When making an inquiry, please use the subject line "About CAPCOM ID" in your email. Be sure to include your CAPCOM ID (if you have one) and the question you want answered.

help@cid.capcom.com

Questions about individual services