Announcements
2022.10.24
IMPORTANT: Notice regarding access from limited regions (Updated 10/24)
Thank you for using CAPCOM ID.
We would like to inform you that it is currently not possible to log in to or sign up for CAPCOM ID from the following countries or regions:
Cuba
Donetsk (DNR)
Iran
Luhansk (LNR)
North Korea
Syria
The regions of Crimea
For any inquiries about this matter please reach out to us here.
*Please make sure to add “Unable to log in” or “Cannot sign up” in the subject line.
We apologize for any inconvenience this may cause to users in the affected areas.
2022.9.6
IMPORTANT: Changes to Terms of Service
Thank you for using CAPCOM ID.
Changes were made to the CAPCOM ID Terms of Service on 9/6/2022.
To view the updated document in its entirety, please see below.
Terms of Service: https://cid.capcom.com/en/policy/terms/
Thank you for continuing to use CAPCOM ID.
2022.5.12
IMPORTANT: Changes to Privacy Policy
Thank you for using CAPCOM ID.
Changes were made to the CAPCOM ID Privacy Policy on 5/12/2022.
To view the updated document in its entirety, please see below.
Privacy Policy: https://cid.capcom.com/en/policy/privacy/
Thank you for continuing to use CAPCOM ID.
2021.3.16
Notification of Changes to Two-Factor Authentication
Thank you for using CAPCOM ID.
This notice is to inform you that we will no longer support the "Email" two-factor authentication method (authentication using a code sent to an email address) previously offered under "Try another method" as an alternative to entering a one-time code.
- Please note that you can still use a recovery code to perform the authentication.
Effective Date:
March 31, 2021 (Wed)
Reason for Change:
To improve security for user accounts.
Alternative Recovery Methods:
If you are unable to use an authenticator app or have other reasons that prevent you from entering a one-time code for two-factor authentication, you will still be able to select "Try another method" > "Recovery code" to perform the authentication.
If you cannot authenticate with your recovery code, have lost your recovery code, or have some other issue, please send an inquiry to our support team.
- Inquiry Form
We apologize for any inconvenience. Thank you for your understanding.
2020.10.5
[For customers using MSN or Hotmail email addresses] Difficulty receiving emails from CAPCOM ID.
Thank you for using CAPCOM ID.
Currently, we are experiencing an issue where some mails from CAPCOM ID to certain domains are delayed or not reaching the recipients.
Date/Time of Issue:
Thursday, October 1, 2020, 18:30 onward
Content of the Issue:
Mails from CAPCOM ID sent to MSN and Hotmail domains may be delayed or not arrive altogether.
Response to Issue:
We are currently investigating this issue.
Update, October 6, 2020, 18:00(JST)
We apologize for the inconvenience caused to our customers with this issue.
After investigating, we are unable to resolve this issue.
For users with MSN or Hotmail email addresses:
We are very sorry for the trouble. If you encounter this problem during the registration or account transfer processes, we ask that you please try the process again. If you still cannot receive emails, please consider trying again with a different email address.We again apologize for the inconvenience and trouble.
