[For customers using MSN or Hotmail email addresses] Difficulty receiving emails from CAPCOM ID.
Thank you for using CAPCOM ID.
Currently, we are experiencing an issue where some mails from CAPCOM ID to certain domains are delayed or not reaching the recipients.
Date/Time of Issue:
Thursday, October 1, 2020, 18:30 onward
Content of the Issue:
Mails from CAPCOM ID sent to MSN and Hotmail domains may be delayed or not arrive altogether.
Response to Issue:
We are currently investigating this issue.
Update, October 6, 2020, 18:00(JST)
We apologize for the inconvenience caused to our customers with this issue.
After investigating, we are unable to resolve this issue.
For users with MSN or Hotmail email addresses:
We are very sorry for the trouble. If you encounter this problem during the registration or account transfer processes, we ask that you please try the process again. If you still cannot receive emails, please consider trying again with a different email address. We again apologize for the inconvenience and trouble.
CAPCOM ID service opening notification.
The new "CAPCOM ID" service is available from today, October 1, 2020!
It is a free, online account which can be used for CAPCOM's online services - register yours today!
• Transition procedure
If you are currently using a CAPCOM Account or COG ID, you will need to merge these accounts into your new CAPCOM ID. For more information on this process, please see this link.
CAPCOM ID Guide