Announcements
2023.5.15
IMPORTANT: Changes to Terms of Service (Effective 6/1/2023)
Thank you for using CAPCOM ID.
Changes will be made to the CAPCOM ID Terms of Service, and will be effective starting 6/1/2023.
To view the updated document in its entirety, please see below.
Terms of Service https://c.cid.capcom.com/info/policy/terms/en/
Thank you for continuing to use CAPCOM ID.
2023.4.3
CAPCOM ID System Maintenance Notice
Thank you for using CAPCOM ID.
CAPCOM ID system maintenance will be performed during the period listed below.
Maintenance Period
April 12, 2023 (Wed) 1:00 - 9:00 (UTC)
Effects of Maintenance
During the maintenance period, the following functions will not be available.
- View the CAPCOM ID portal site
- Register for a new CAPCOM ID
- Log in to your CAPCOM ID
- Make edits/changes to your account, or cancel your account
- Access any services that use CAPCOM ID
Users Who Have Set Up Two-Factor Authentication
New recovery codes for two-factor authentication will be issued as part of this maintenance.
(A recovery code is required when logging in without a device. One is issued when setting up two-factor authentication or when a previous recovery code has been used.)
If you have an account with two-factor authentication, you will be shown a new recovery code upon your first login after maintenance. Please update your stored recovery code to the new code and store it in a safe place.
Please note that old recovery codes will no longer work after maintenance.
Note:
Maintenance may end sooner or later than listed.
We apologize to all users for the inconvenience.
2022.10.24
IMPORTANT: Notice regarding access from limited regions (Updated 10/24)
Thank you for using CAPCOM ID.
We would like to inform you that it is currently not possible to log in to or sign up for CAPCOM ID from the following countries or regions:
Cuba
Donetsk (DNR)
Iran
Luhansk (LNR)
North Korea
Syria
The regions of Crimea
For any inquiries about this matter please reach out to us here.
*Please make sure to add “Unable to log in” or “Cannot sign up” in the subject line.
We apologize for any inconvenience this may cause to users in the affected areas.
2022.5.12
IMPORTANT: Changes to Privacy Policy
Thank you for using CAPCOM ID.
Changes were made to the CAPCOM ID Privacy Policy on 5/12/2022.
To view the updated document in its entirety, please see below.
Privacy Policy: https://cid.capcom.com/en/policy/privacy/
Thank you for continuing to use CAPCOM ID.
2020.10.5
[For customers using MSN or Hotmail email addresses] Difficulty receiving emails from CAPCOM ID.
Thank you for using CAPCOM ID.
Currently, we are experiencing an issue where some mails from CAPCOM ID to certain domains are delayed or not reaching the recipients.
Date/Time of Issue:
Thursday, October 1, 2020, 18:30 onward
Content of the Issue:
Mails from CAPCOM ID sent to MSN and Hotmail domains may be delayed or not arrive altogether.
Response to Issue:
We are currently investigating this issue.
Update, October 6, 2020, 18:00(JST)
We apologize for the inconvenience caused to our customers with this issue.
After investigating, we are unable to resolve this issue.
For users with MSN or Hotmail email addresses:
We are very sorry for the trouble. If you encounter this problem during the registration or account transfer processes, we ask that you please try the process again. If you still cannot receive emails, please consider trying again with a different email address.We again apologize for the inconvenience and trouble.
