Support

A CAPCOM ID is a unified ID for Capcom's games and services.

Prepare the email address you wish to use as your login ID, and click "Sign Up" to begin the registration process.
You can complete your registration using a Web browser on your PC or smartphone. Registration for CAPCOM ID is free of charge.
≫CAPCOM ID Registration Page

It is completely free to register for a CAPCOM ID.
Individual games and services that use CAPCOM ID may cost money, so be sure to check the associated terms of each service for more info.

CAPCOM ID is used by Capcom's games and game websites, as well as various other services.
Additional services are scheduled to be added to CAPCOM ID in the future.
See a list of CAPCOM ID-related services here.

CAPCOM ID is for individual use only.
Please refrain from sharing your account with anyone, including family members.

Please refer to this page.
System Requirements

Recently, numerous countries and regions have strengthened or added laws and ordinances regarding the handling of data, which may impact our provision of CAPCOM ID services. Our company is committed to providing users with easy-to-use services as well as further improving these services, while firmly abiding by the applicable laws and ordinances. Therefore, in accordance with our above commitment, we will be taking the following measures to continue to provide high-quality CAPCOM ID services:

For countries and regions which its personal data protection law (or regulation) stipulates “analysis or assessment of activities of a natural person” as a requirement for extraterritorial application of such personal data protection law, and our company determines that we are unable to strictly comply with such law, we will not conduct analysis, assessment, or similar actions to personal information of individuals who is in such countries or regions.

Note: Some CAPCOM ID service features may be restricted for users in affected countries and/or regions, because analysis or assessment activities are not conducted. If such restrictions should occur, we will notify you at a separate time.

You can complete your registration from the Registration Page.
≫CAPCOM ID Registration Page

- Registration flow
1. Select the Sign Up tab and enter the email address and password you wish to use as your login ID to register provisionally.
2. You will receive an Identity Verification email to the email address you entered. Click the URL in the email to proceed to the main registration screen.
3. On the main registration screen, register your Country/Region, Nickname, date of birth, and gender.
4. After reviewing the Terms of Service and the Privacy Policy, please agree to them.
5. Set your preferences for receiving email newsletters.
(This will not be displayed for those living in certain regions or those under the age of majority)
6. Your registration is complete.

*In accordance with the personal information protection laws of each country or region, those under the age of majority who would like to use the games or services may be required to obtain parental permission to access features and services that involve specific personal information.
For such users to register, we require that their parent who has completed Adult Verification also complete the Parental Consent process.

Please follow the steps below to enter the correct email address and re-register. All information entered during the initial, provisional registration will be automatically deleted after 24 hours.

Re-registering
1. Click/tap the three horizontal lines in the top right corner of the screen to open the menu. (The lines will not appear on the page showing the confirmation email has been sent. Click/tap the CAPCOM ID logo in the upper left to go to the home page.)
2. Click/tap "Log Out" at the very bottom of the menu to log out.
3. After logging out, click/tap "Return to the CAPCOM ID Home page" to return to the home page.
4. Use the "Sign Up" button to re-register with the correct email address.

You can begin the deletion process from the account deletion page.
Be sure to read the warnings on each page of the account deletion process.
CAPCOM ID Account Deletion Page

All account data and personal information is erased upon account deletion, so data from deleted accounts cannot be restored.

You can log in from the log-in page.
You must enter the registered email and password for your account to log in.
CAPCOM ID Log-In Page

You can select "Forgot your password?" on the log-in page to reset your password.
CAPCOM ID Log-In Page

Your ID is the email address used to register your account.
Try looking for the email you received when you signed up for the account.
Be aware that for the protection of your personal information, our customer support staff cannot tell you your registered email address.

On your Account Page, select the platform account you want to link and follow the instructions.
≫CAPCOM ID Account Page

You can view your linked platform accounts from "Platform Account Information" on your Account Page.
≫CAPCOM ID Account Page

You can do so from "Platform Account Information" on your Account Page.
≫CAPCOM ID Account Page

For any issues arising from linked platform accounts, please contact us via the inquiry form.
≫Inquiries Concerning CAPCOM IDs

Yes, it’s possible.
However, if you try to re-link your Platform Account immediately after unlinking it, you may encounter restrictions on linking.
In that case, please wait a while before trying again.

If you are having trouble in linking your Platform Account, please contact us using the inquiry form.
≫Inquiries Concerning CAPCOM IDs

Yes, if your platform accounts are of a different type.
You cannot link multiple platform accounts of the same type.

You cannot link a single platform account to more than one CAPCOM ID.

Using Safari and certain other browsers may result in an incomplete sign-out process.
Try one of the following if such a problem occurs.
- Clear your browser's cache
- Use private browsing
- Switch browsers

On your Account page, you can view and edit information registered to your CAPCOM ID and manage links with platform accounts.

You can edit each item from your Account Page after logging in.
Unfortunately, you cannot update your Country/Region or date of birth directly.
To request a change, please log in to your account and contact us via the inquiry form.
Be sure to explain the reason for the change in your message.
≫Inquiries Concerning CAPCOM IDs

Unfortunately, you cannot update your Country/Region or date of birth directly.
To request a change, please log in to your account and contact us via the inquiry form.
Be sure to explain the reason for the change in your message.
≫Inquiries Concerning CAPCOM IDs

Unfortunately, you cannot update your Country/Region or date of birth directly.
To request a change, please log in to your account and contact us via the inquiry form.
Be sure to explain the reason for the change in your message.
≫Inquiries Concerning CAPCOM IDs

Your nickname is the name that will be shown in games and web services that support CAPCOM ID.

You can change your nickname from your Account page.
If you change your nickname, you will not be able to change it again until 30 days have passed.
CAPCOM ID Account Page

Two-factor authentication makes it so that logging in requires not only an ID and password, but also an authentication code that only you can use. Since this makes it impossible to log in with just an ID and password, it can strengthen the security of your account.

You can do this from your Account page.
Setting up two-factor authentication requires the use of a smartphone or tablet, and an authenticator app. Please have the app installed before beginning the setup process.
We generally recommend the following authenticator apps:
• Google Authenticator
• Microsoft Authenticator

Before switching to your new device, cancel the two-factor authentication on your current device and then set it up again on your new one.
Please note that if you do not cancel the two-factor authentication on your current device before switching to another, you will not be able to log in on your new device.

You can cancel the two-factor authentication from your Account Page.
CAPCOM ID Account Page

This refers to the consent regarding personal information that we receive from parents or guardians when we attempt to acquisition and use their children's personal information.
(The range of customers that we treat as children will vary depending on the country of residence.)

We ask for parental consent in order to protect children's personal information and to fulfill the obligations that we are bound by under the privacy laws and regulations of each country.

Please see here for details.

You will not be able to use your CAPCOM ID.
Please follow the instructions on the screen to complete the Parental Consent process.

Adult Verification is a process to confirm that you are of legal adult age.
It is required to receive the latest information from Capcom.

Please see here for details.

Please see here.

Please ask your parent to check the email containing the Parental Consent Code.
If the code has expired, please start the process again from the beginning.

Log in with the CAPCOM ID you want to check the consent status. If "Parental Consent Settings" is displayed under "Manage Consent" on your Account Page, Parental Consent has already been granted.

Parental Consent is required for your child to use a CAPCOM ID.
If you do not wish to give consent, please delete the account by selecting "Close Account."

In accordance with the personal information protection laws and regulations in each country or region, those living in certain regions or those under the age of majority cannot receive email newsletters or other means. Email newsletters, except for important notices, will not be sent to an account where items for Notification Settings are not displayed on Account Page. In such an account, these items will not be displayed.

If you do not receive the email about completing the process, please check the following:

- It may take some time to send various emails depending on the network congestion status.
- Emails from Capcom may be treated as spam depending on the email software, security software, or mobile phone settings you use. Check your spam folder to see if the email was sorted there.
- Ensure that your email client allows you to receive emails from the domain "cid.capcom.com."
- Verify that the email address you entered is correct.
- Ensure that your email client allows you to receive emails containing URLs. As a security measure, your email client may be set by default to block emails containing URLs.

If you have verified this and are still unable to receive the email, please consider using a different email address.

It is possible that another user mistakenly entered your email address.
You can either delete the email, or make an inquiry to the contact address at the bottom of this page.

If you have an issue that was not covered in this FAQ, please send an inquiry to the contact address at the bottom of this page.
Unfortunately we can only provide you with support in Japanese or English.

While using Safari to open websites that require logging in with a CAPCOM ID, "Safari cannot open the page because too many redirects occurred." may be displayed instead of the website.

If this error message appears, try logging in via the login button on the upper right on the CAPCOM ID portal site, then access the desired page again.