Inquiries

Before sending your inquiry

Please consult the FAQ page before sending an inquiry.

Go to FAQ page

State your inquiry

Unfortunately we can only provide you with support in Japanese or English.

If you have a CAPCOM ID, please log in before submitting your inquiry.

If you can't log in, enter an email address where we can reach you.

Check the box beside your account type.

Note: For a smoother verification process, submit a screenshot of your platform account profile or other page that contains your platform account ID.

Enter your platform account ID.

  • - PlayStation™Network online ID
  • - Xbox network gamertag
  • - Steam Steam64ID (17-number ID)

Note: Please check your platform's site to find your platform account ID.

Please describe your query or the issue you're having in as much detail as possible.

Please input 2000 characters or less.

If you have any relevant images, such as screenshots of error messages you're seeing, please include them with your inquiry.

*You can send up to 3 attachments (Supported file types: JPG, PNG / Max file size: 2MB)

Note: For a smoother verification process, submit a screenshot of your platform account profile or other page that contains your platform account ID.

Add image(0/3)

- Your inquiry will be processed as soon as possible.

- Confirm that you can receive emails from the "capcom.com" and "cid.capcom.com" domains to ensure you receive the reply email.

- Check that you've entered your email address correctly.

- Depending on their content, not all inquiries may be answered.

*In the event that the answer to your reply is information that should be reported to all users, an announcement will be made on the CAPCOM ID official site instead. Additionally, while any and all opinions received will be examined, be aware that they will generally not be given replies.